FY16 has been a busy year for IKEA. Retail sales exceeded 36.4 billion euros, 14 new stores opened their doors, and we simplified the IKEA franchise system to improve customer focus and our ability to grow.
People visited the 389 IKEA stores in 48 countries more than 915 million times. The IKEA website had a record year with 2.1 billion visits. To further improve the customer experience we have invested in e-commerce and new ways to make shopping, browsing and getting inspired easier. One example is our new pick-up and order points. Customers can order online, then pick their products up somewhere nearby. Or place an order in one of the stores or pick-up and order points with help from a co-worker.
We’re also investing in the IKEA product range. We’ve developed new collections in collaboration with some of the world’s foremost designers. This includes Tom Dixon, Walter van Beirendonck and Danish Design Brand Hay. We also constantly strive to minimise the amount of resources used to reduce our environmental impact. Together with our biggest textile supplier, we have recently introduced a new fibre dyeing technique that reduces water consumption by 80%. And we’re constantly experimenting with new materials. We may soon offer sofas and chairs made from paper, and bench tops and table legs made from bamboo.
We’re humbled that people have recognised our efforts. For example, IKEA products won three Red Dot Design Awards in 2016.
Read more in our Financial Summary FY16 or send us a mail to Media.franchisor@inter-ikea.com and receive the Annual Report FY16.
